Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
Every lotion batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for lotion are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for toner. Our quality system operates under FDA-registered facility, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for toner on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for concealer are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
Every toner batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for toner are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for toner on a short call, and we will confirm the specification in writing before any deposit is requested.
We support registration for Australia and New Zealand by preparing the technical documentation your responsible person or importer must hold on file. That includes the safety assessment inputs, product categorisation, labelling review and the formula disclosure needed for concealer. Our regulatory team works alongside your local partner, so the submission reflects how the product will actually be sold rather than a generic template. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
Every facial oil batch follows a fixed manufacturing protocol with in-process checks on viscosity, pH, weight variation and microbial limits. We retain reference samples from each batch and issue a certificate of analysis with release testing results. Raw materials are sourced from qualified suppliers under incoming inspection, so a formula built around Retinol performs consistently from the first batch to the thousandth. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. E-commerce-ready concealer packaging addresses leak resistance, drop performance, scannable barcodes and suffocation warnings for polybags. We confirm carton dimensions against your fulfilment centre requirements so you avoid oversize or prep surcharges. For Southeast Asia we align packaging with the prep rules of the marketplace you sell through. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
We adapt your artwork to the print specification of each component and review the copy against labelling rules for Japan and South Korea. That covers mandatory statements, net quantity placement, ingredient listing order, responsible person details and any warnings your product class requires. For lip gloss we flag issues before plates are made, which avoids the costly reprint that comes from catching a labelling error after production. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Allergen declaration for lip gloss is built from the full formula including fragrance composition, and we review it against the list applicable to Africa. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in sunscreen is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for Africa and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
