Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We run multiple filling lines covering loose powder and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard loose powder runs are scheduled 5-6 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for loose powder on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in eyeshadow palette is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for Japan and South Korea and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Airless pumps, refill pouches and refillable outer packs are all available for mascara, subject to compatibility testing with your formula. Airless formats suit actives such as Panthenol because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop blush around a specific benefit story such as soothing and barrier repair, selecting actives like Rice Ferment Filtrate at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of the Middle East rather than reused unchanged across regions. We recommend packaging from powder compacts and cream pots once the formula direction is agreed, and confirm everything under ISO 22716 cosmetics GMP documentation. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop sunscreen around a specific benefit story such as gentle exfoliation and smoothing, selecting actives like Green Tea Extract at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of North America rather than reused unchanged across regions. We recommend packaging from tubes, sticks and cushion compacts once the formula direction is agreed, and confirm everything under FDA-registered facility documentation. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
For concealer that is sensitive to heat or freezing, we review the stability data to define an acceptable transit range and plan packaging and routing accordingly. Where needed we use insulated cartons, cool-chain freight or seasonal routing for Africa, and we confirm the approach before quoting. We also advise on storage guidance so your warehouse and retail partners keep the product within the validated range. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us the current formula or full INCI declaration and we will screen every input against the restricted-substance list applicable to the Middle East. Where an ingredient must be removed, we propose a functional replacement built around Glutathione and re-run stability and compatibility testing rather than simply swapping raw materials. You receive a side-by-side comparison of the original and revised lipstick so you can judge texture, scent and performance before approving the change. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Every bb cream batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for bb cream are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for bb cream on a short call, and we will confirm the specification in writing before any deposit is requested.
To quote a bb cream project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Hyaluronic Acid, recommend tubes with SPF options, and come back with an indicative cost and timeline. Our team can walk through the options for bb cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. E-commerce-ready facial cream packaging addresses leak resistance, drop performance, scannable barcodes and suffocation warnings for polybags. We confirm carton dimensions against your fulfilment centre requirements so you avoid oversize or prep surcharges. For North America we align packaging with the prep rules of the marketplace you sell through. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
