Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
Allergen declaration for eyeshadow palette is built from the full formula including fragrance composition, and we review it against the list applicable to North America. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Allergen declaration for foundation is built from the full formula including fragrance composition, and we review it against the list applicable to Africa. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop sunscreen around a specific benefit story such as daily UV protection, selecting actives like Vitamin C at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of Japan and South Korea rather than reused unchanged across regions. We recommend packaging from tubes, sticks and cushion compacts once the formula direction is agreed, and confirm everything under MSDS and COA documentation documentation. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send the competitor lip gloss you want to benchmark and we will assess texture, absorption, scent profile and ingredient architecture against your current product. We identify where the benchmark genuinely performs better and where the difference is mostly marketing, so you invest in changes that matter. The output is a practical brief for improving your lip gloss, including realistic cost implications. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
We can arrange instrumental and in-use testing to support performance claims for lotion, including hydration, barrier function and tolerance studies. Claim wording is reviewed against the rules for Southeast Asia so you do not commit to language your dossier cannot support. Where a full clinical study is not justified, we will tell you which claims are defensible on formulation rationale and consumer perception data alone. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Closure and pump compatibility for foundation is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as pump bottles, cushions and sticks behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
We can support direct-to-consumer fulfilment models for serum, including single-unit labelling, barcode application and ship-ready cartons. For Africa we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop facial cream around a specific benefit story such as gentle exfoliation and smoothing, selecting actives like Vitamin C at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of the European Union rather than reused unchanged across regions. We recommend packaging from jars, tubes and airless containers once the formula direction is agreed, and confirm everything under HACCP-aligned process control documentation. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Colour for serum is controlled against an approved reference standard with defined tolerance, and each batch is compared under standardised lighting before release. Pigment dispersion is standardised during manufacturing so shade does not drift as batch size increases. Retained samples from each serum run are kept, which lets us trace and correct any shade complaint rather than guess at the cause. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat lotion programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
