Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
Yes. We coordinate export documentation and can arrange delivery to your nominated warehouse, 3PL or Amazon fulfilment centre in Japan and South Korea. For setting spray, carton specifications and pallet patterns are confirmed before production so your inbound team receives scannable, stackable goods. We work with experienced freight forwarders and can quote under your preferred Incoterms. Our team can walk through the options for setting spray on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in eyeshadow palette is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for the European Union and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for mascara. Our quality system operates under CPSR / CPNP dossier support for the EU, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
Our facility operates under CPSR / CPNP dossier support for the EU, and we maintain full batch traceability with retained samples for every production run. For serum exported to Southeast Asia, we prepare the technical documentation your importer or responsible person will request, including safety assessments and labelling review. If you need market-specific registration, our regulatory team works with your local partner to assemble the dossier and close any gaps before shipment. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
We support registration for the Middle East by preparing the technical documentation your responsible person or importer must hold on file. That includes the safety assessment inputs, product categorisation, labelling review and the formula disclosure needed for primer. Our regulatory team works alongside your local partner, so the submission reflects how the product will actually be sold rather than a generic template. Our team can walk through the options for primer on a short call, and we will confirm the specification in writing before any deposit is requested.
Every blush batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for blush are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
For lip gloss we recommend booking your slot at least 5-6 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Territory exclusivity for lipstick can be granted for bespoke formulas, usually tied to a minimum annual volume or a defined market such as Australia and New Zealand. Library formulas are generally non-exclusive but can be differentiated through fragrance, texture or active loading so your product is not directly comparable. We set the terms in writing so your investment in development is protected for as long as the programme runs. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat foundation programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
To quote a facial oil project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Licorice Root Extract, recommend dropper bottles with botanical blends, and come back with an indicative cost and timeline. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
