FAQ Archive
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Every cleansing balm batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for cleansing balm are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for cleansing balm on a short call, and we will confirm the specification in writing before any deposit is requested.
A essence quote separates into formula, primary packaging, secondary packaging, filling and labour, testing, and freight. Packaging usually drives the largest variable, so choosing from glass bottles with dropper or pump can move unit cost more than formula changes do. We provide a line-item breakdown rather than a single number, so you can see exactly where to trade off if you need to hit a target retail price. Our team can walk through the options for essence on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop blush around a specific benefit story such as soothing and barrier repair, selecting actives like Rice Ferment Filtrate at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of the Middle East rather than reused unchanged across regions. We recommend packaging from powder compacts and cream pots once the formula direction is agreed, and confirm everything under ISO 22716 cosmetics GMP documentation. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We coordinate export documentation and can arrange delivery to your nominated warehouse, 3PL or Amazon fulfilment centre in Africa. For body lotion, carton specifications and pallet patterns are confirmed before production so your inbound team receives scannable, stackable goods. We work with experienced freight forwarders and can quote under your preferred Incoterms. Our team can walk through the options for body lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us the current formula or full INCI declaration and we will screen every input against the restricted-substance list applicable to the Middle East. Where an ingredient must be removed, we propose a functional replacement built around Glutathione and re-run stability and compatibility testing rather than simply swapping raw materials. You receive a side-by-side comparison of the original and revised lipstick so you can judge texture, scent and performance before approving the change. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
For concealer that is sensitive to heat or freezing, we review the stability data to define an acceptable transit range and plan packaging and routing accordingly. Where needed we use insulated cartons, cool-chain freight or seasonal routing for Africa, and we confirm the approach before quoting. We also advise on storage guidance so your warehouse and retail partners keep the product within the validated range. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for facial oil are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
We adapt your artwork to the print specification of each component and review the copy against labelling rules for North America. That covers mandatory statements, net quantity placement, ingredient listing order, responsible person details and any warnings your product class requires. For hand cream we flag issues before plates are made, which avoids the costly reprint that comes from catching a labelling error after production. Our team can walk through the options for hand cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in eyeshadow palette is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for Japan and South Korea and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
We can support direct-to-consumer fulfilment models for exfoliating pad, including single-unit labelling, barcode application and ship-ready cartons. For the Middle East we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for exfoliating pad on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in facial mist is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for Japan and South Korea and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for facial mist on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Closure and pump compatibility for lotion is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as pump bottles and soft tubes behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
