Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We support vegan, cruelty-free and clean-beauty positioning for toner and can formulate without animal-derived inputs, parabens or specific preservative systems on request. Ingredient selection is screened against your target retailer's restricted-substance list, and we document compliance at formula level. Certification bodies differ by market, so we align the dossier with the programme you intend to register in Latin America. Our team can walk through the options for toner on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat primer programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for primer on a short call, and we will confirm the specification in writing before any deposit is requested.
Our facility operates under ISO 22716 cosmetics GMP, and we maintain full batch traceability with retained samples for every production run. For facial cream exported to Africa, we prepare the technical documentation your importer or responsible person will request, including safety assessments and labelling review. If you need market-specific registration, our regulatory team works with your local partner to assemble the dossier and close any gaps before shipment. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us a physical sample or the full ingredient declaration of your reference lip gloss, and our laboratory will reverse-engineer the sensory profile. We evaluate viscosity, spreadability, absorption, and after-feel, then iterate until the match is within an agreed tolerance. Where a specific raw material is unavailable or restricted in your target market, we propose a functional alternative built around Salicylic Acid and validate it side by side with your benchmark before you decide. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
We run multiple filling lines covering facial cream and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard facial cream runs are scheduled 5-6 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Beyond filling, we support packaging design, component sourcing and artwork adaptation for hair mask. Popular choices include jars and sachets, and we work with established mould suppliers when you need a custom silhouette. Our team checks component compatibility with your formula during stability testing, which prevents leaking, panel swelling or pump failure after filling. Our team can walk through the options for hair mask on a short call, and we will confirm the specification in writing before any deposit is requested.
We support vegan, cruelty-free and clean-beauty positioning for sheet mask and can formulate without animal-derived inputs, parabens or specific preservative systems on request. Ingredient selection is screened against your target retailer's restricted-substance list, and we document compliance at formula level. Certification bodies differ by market, so we align the dossier with the programme you intend to register in the Middle East. Our team can walk through the options for sheet mask on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us a physical sample or the full ingredient declaration of your reference lotion, and our laboratory will reverse-engineer the sensory profile. We evaluate viscosity, spreadability, absorption, and after-feel, then iterate until the match is within an agreed tolerance. Where a specific raw material is unavailable or restricted in your target market, we propose a functional alternative built around Propolis Extract and validate it side by side with your benchmark before you decide. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We coordinate export documentation and can arrange delivery to your nominated warehouse, 3PL or Amazon fulfilment centre in Australia and New Zealand. For facial oil, carton specifications and pallet patterns are confirmed before production so your inbound team receives scannable, stackable goods. We work with experienced freight forwarders and can quote under your preferred Incoterms. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
We run multiple filling lines covering essence and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard essence runs are scheduled 4-5 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for essence on a short call, and we will confirm the specification in writing before any deposit is requested.
