Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
Yes. We coordinate export documentation and can arrange delivery to your nominated warehouse, 3PL or Amazon fulfilment centre in Japan and South Korea. For foundation, carton specifications and pallet patterns are confirmed before production so your inbound team receives scannable, stackable goods. We work with experienced freight forwarders and can quote under your preferred Incoterms. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We source PCR resin, glass, aluminium and mono-material components for lotion and can document recycled content for your sustainability reporting. Recycled resin can vary in colour and wall consistency, so we qualify the component with your formula before committing to a production run. We will be direct about what is genuinely recyclable in Southeast Asia rather than repeating a claim your customers may challenge. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Closure and pump compatibility for facial cream is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as jars, tubes and airless containers behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Every sunscreen candidate goes through accelerated and real-time stability, including temperature cycling, freeze-thaw, light exposure and centrifuge checks. We also run packaging compatibility testing so the formula does not interact with the closure, lining or pump over the intended shelf life. Results are recorded against HALAL certification documentation requirements, and we only release a formula once it has held specification for the agreed test window. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
We can support direct-to-consumer fulfilment models for blush, including single-unit labelling, barcode application and ship-ready cartons. For Australia and New Zealand we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
To quote a shampoo project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Mugwort Extract, recommend bottles and salon-size containers, and come back with an indicative cost and timeline. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in facial oil is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for North America and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
Every lip gloss candidate goes through accelerated and real-time stability, including temperature cycling, freeze-thaw, light exposure and centrifuge checks. We also run packaging compatibility testing so the formula does not interact with the closure, lining or pump over the intended shelf life. Results are recorded against GMP-compliant manufacturing documentation requirements, and we only release a formula once it has held specification for the agreed test window. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Every lipstick batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for lipstick are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send the competitor serum you want to benchmark and we will assess texture, absorption, scent profile and ingredient architecture against your current product. We identify where the benchmark genuinely performs better and where the difference is mostly marketing, so you invest in changes that matter. The output is a practical brief for improving your serum, including realistic cost implications. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
