FAQ Archive · 2026

We adapt your artwork to the print specification of each component and review the copy against labelling rules for North America. That covers mandatory statements, net quantity placement, ingredient listing order, responsible person details and any warnings your product class requires. For foundation we flag issues before plates are made, which avoids the costly reprint that comes from catching a labelling error after production. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. We regularly develop foundation without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Australia and New Zealand. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.

Every eye cream candidate goes through accelerated and real-time stability, including temperature cycling, freeze-thaw, light exposure and centrifuge checks. We also run packaging compatibility testing so the formula does not interact with the closure, lining or pump over the intended shelf life. Results are recorded against GMP-compliant manufacturing documentation requirements, and we only release a formula once it has held specification for the agreed test window. Our team can walk through the options for eye cream on a short call, and we will confirm the specification in writing before any deposit is requested.

For serum we recommend booking your slot at least 5-6 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.

We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for blush are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.

We work with established fragrance houses and can match a target profile or build a new one around your positioning for essence. If you have a benchmark, share it and we will develop to that direction, including fragrance-free or low-allergen options where your retailer requires them. Fragrance is assessed during stability so the scent does not drift or discolour the essence base over time. Our team can walk through the options for essence on a short call, and we will confirm the specification in writing before any deposit is requested.

Each blush shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for Southeast Asia. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.

Recommendations depend on the formula viscosity, fill temperature and climate exposure during transit to Australia and New Zealand. Common options for lip gloss include wand tubes and squeeze tubes, and we confirm closure torque, liner compatibility and drop-test performance before locking the specification. Carton and pallet patterns are planned early so your inbound team receives goods that are scannable, stackable and unlikely to leak in transit. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.

Each exfoliating pad shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for North America. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for exfoliating pad on a short call, and we will confirm the specification in writing before any deposit is requested.

To quote a serum project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Hyaluronic Acid, recommend dropper bottles and airless pumps, and come back with an indicative cost and timeline. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.

We support registration for the European Union by preparing the technical documentation your responsible person or importer must hold on file. That includes the safety assessment inputs, product categorisation, labelling review and the formula disclosure needed for serum. Our regulatory team works alongside your local partner, so the submission reflects how the product will actually be sold rather than a generic template. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.

Allergen declaration for lipstick is built from the full formula including fragrance composition, and we review it against the list applicable to North America. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.