FAQ Archive · 2026
Browse archived content by publish date.
Each lipstick shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for Latin America. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for foundation. Our quality system operates under MoCRA-ready facility registration for the US, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Closure and pump compatibility for lip gloss is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as wand tubes and squeeze tubes behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. E-commerce-ready foundation packaging addresses leak resistance, drop performance, scannable barcodes and suffocation warnings for polybags. We confirm carton dimensions against your fulfilment centre requirements so you avoid oversize or prep surcharges. For the Middle East we align packaging with the prep rules of the marketplace you sell through. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat hand cream programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for hand cream on a short call, and we will confirm the specification in writing before any deposit is requested.
We work with established fragrance houses and can match a target profile or build a new one around your positioning for lipstick. If you have a benchmark, share it and we will develop to that direction, including fragrance-free or low-allergen options where your retailer requires them. Fragrance is assessed during stability so the scent does not drift or discolour the lipstick base over time. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free foundation is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for Africa where consumer demand for simplified formulas continues to grow. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
We adapt your artwork to the print specification of each component and review the copy against labelling rules for North America. That covers mandatory statements, net quantity placement, ingredient listing order, responsible person details and any warnings your product class requires. For loose powder we flag issues before plates are made, which avoids the costly reprint that comes from catching a labelling error after production. Our team can walk through the options for loose powder on a short call, and we will confirm the specification in writing before any deposit is requested.
Territory exclusivity for eyeshadow palette can be granted for bespoke formulas, usually tied to a minimum annual volume or a defined market such as Southeast Asia. Library formulas are generally non-exclusive but can be differentiated through fragrance, texture or active loading so your product is not directly comparable. We set the terms in writing so your investment in development is protected for as long as the programme runs. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat sheet mask programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for sheet mask on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for shampoo are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
To quote a loose powder project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Allantoin, recommend sifter jars and refillable compacts, and come back with an indicative cost and timeline. Our team can walk through the options for loose powder on a short call, and we will confirm the specification in writing before any deposit is requested.
