FAQ Archive · 2026
Browse archived content by publish date.
We run multiple filling lines covering hand cream and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard hand cream runs are scheduled 3-4 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for hand cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Every foundation batch follows a fixed manufacturing protocol with in-process checks on viscosity, pH, weight variation and microbial limits. We retain reference samples from each batch and issue a certificate of analysis with release testing results. Raw materials are sourced from qualified suppliers under incoming inspection, so a formula built around Panthenol performs consistently from the first batch to the thousandth. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We coordinate export documentation and can arrange delivery to your nominated warehouse, 3PL or Amazon fulfilment centre in North America. For serum, carton specifications and pallet patterns are confirmed before production so your inbound team receives scannable, stackable goods. We work with experienced freight forwarders and can quote under your preferred Incoterms. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
We run multiple filling lines covering mascara and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard mascara runs are scheduled 4-5 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
A custom eyeshadow palette project normally takes 4-6 weeks from brief to first samples. The timeline covers formula concept, laboratory iteration, stability and compatibility testing, plus packaging fit trials. If you already have a reference product or a target Alpha Arbutin story, we can shorten the development window substantially. After sample approval, mass production for eyeshadow palette usually requires an additional 5-6 weeks depending on component lead times and order volume. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
We run multiple filling lines covering blush and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard blush runs are scheduled 4-5 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Beyond filling, we support packaging design, component sourcing and artwork adaptation for lip gloss. Popular choices include wand tubes and squeeze tubes, and we work with established mould suppliers when you need a custom silhouette. Our team checks component compatibility with your formula during stability testing, which prevents leaking, panel swelling or pump failure after filling. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat lipstick programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Beyond filling, we support packaging design, component sourcing and artwork adaptation for sunscreen. Popular choices include tubes, sticks and cushion compacts, and we work with established mould suppliers when you need a custom silhouette. Our team checks component compatibility with your formula during stability testing, which prevents leaking, panel swelling or pump failure after filling. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Every lotion batch follows a fixed manufacturing protocol with in-process checks on viscosity, pH, weight variation and microbial limits. We retain reference samples from each batch and issue a certificate of analysis with release testing results. Raw materials are sourced from qualified suppliers under incoming inspection, so a formula built around Niacinamide performs consistently from the first batch to the thousandth. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
To quote a foundation project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Aloe Vera, recommend pump bottles, cushions and sticks, and come back with an indicative cost and timeline. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
To quote a cleanser project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Tranexamic Acid, recommend tubes, foaming pumps and jars, and come back with an indicative cost and timeline. Our team can walk through the options for cleanser on a short call, and we will confirm the specification in writing before any deposit is requested.
